PROS / It accurately distinguishes between safe and dangerous files.
CONS / Excellent support is available by live chat or email, but if you simply must use the telephone, it is not an option.
VERDICT / AVG Anti-Virus maintains its valuable brand by continuous improvements in product performance.
AVG Technologies began in 1991 and is now one of the biggest players in the antivirus software market with corporate offices in Europe, the United Kingdom and the United States. One of the most respected and objective independent IT-security institutes, AV-Test, torture tested AVG Anti-Virus and scored it for its ability to protect and repair. AV-Test also tested AVG for usability. The test results show that AVG is not among the very best at detecting malware.
AVG Anti-Virus software uses layers of protection. The first layer is traditional antivirus, which recognizes threats by matching them to a database of known threats. It also defends against spyware and adware in order to protect personal information. Another layer, AVG Resident Shield, prevents you from opening infected files. Every day there are new threats that aren’t in any antivirus software vendor’s database. AVG collects data on fast-breaking infections from the installed base of users who opt to share zero-day data and then updates customer PCs automatically. This security product monitors your protection level and reports back to the AVG lab if it finds a problem. The alert will pop up an Auto-Fix button, and if you press it, AVG will make the correction and set itself back to the best protection mode.
AVG does not intrude on you unnecessarily. It watches for idle time before it tries to scan. And it is intelligent enough to ignore any files that it has already scanned. It has a game mode so that you can concentrate on a multiplayer game without enduring scheduled updates and scans. AVG also guards your digital gaming profiles against hackers who crawl the web to steal your World of Warcraft pets and sell them for real money. AVG Anti-Virus software protects against internet evils in quite a few other ways as well. Whenever you exchange links within Facebook or Twitter, AVG checks them. The AVG Social Networking Protection feature activates upon installation. As you surf the internet, AVG will prevent you from landing on a site that looks suspicious. And it places a safety rating for any link returned by a search engine.
AVG helps users with any problems with the antivirus software. In-program help is available with a user manual and links to additional resources online. The online support center has a FAQs section and a knowledgebase. AVG offers email support for specific inquiries, but no phone support. More options and professional assistance with virus removal are available by paying for premium support.
AVG Anti-Virus software is an average performer with well-considered features. It does not win in tests conducted at independent software testing labs. It maintains a database of known threats so that it can block them, and it uses cloud technology to quickly deploy defenses against zero-day threats almost as quickly as the hackers can hatch them. It understands how to protect you and warn you against internet attacks. And it protects you in social networking contexts. Support is excellent, and AVG goes the extra mile by providing live chat.