PROS / BullGuard Antivirus is effective at detecting and removing malware.
CONS / This product has no telephone support whatsoever.
VERDICT / BullGuard is good antivirus software with early detection features.
In the crowded antivirus field, it is difficult to find positive ways to stand out. BullGuard Antivirus does this with antispam tools, impressive early-detection features, an attractive interface and excellent customer service. BullGuard antivirus software works to identify and remove a wide variety of viruses, spyware, worms, rootkits and Trojans.
BullGuard continuously scans your computer’s disk and memory looking for virus signatures. It also protects you online and filters for spam, keeping your inbox clean. The interface is easy to understand and frequently shows explanations that are understandable if you're a beginner or power user. The basic menu options are Antivirus, Spamfilter and Support.
The antivirus software also has AV-Test certification but didn't do as well as the best antivirus software. It produced excellent results in protection tests and average scores in performance tests but had trouble in usability testing. For example, the virus protection software found nine false positives when scanning legitimate software, which is higher than the industry average of three.
This product takes early detection seriously by helping you eliminate existing threats and prevent future ones. BullGuard uses a tool called behavioral detection, which helps identify viruses before they become part of the virus signature database. This uses abnormal registry, file process and network events to identify viruses. BullGuard automatically checks for updates against new threats, but you can also manually run a check any time by pushing the Check for Updates button.
Another early detection tool BullGuard offers is the Safe Browsing feature, part of its antiphishing module. Safe browsing means you can surf the web with a safety net. BullGuard flags sites that potentially have malware so you don't download infected files or give your private data to the wrong people. Safe Browsing works with Google, Bing and Yahoo.
The customer support options are impressive. Email questions typically receive a response in 24 hours. For urgent matters, you can start a live chat with BullGuard associates. BullGuard is the only company in our review that doesn't offer telephone support in any form, which is a major drawback if that's your preferred mode of support.
BullGuard Antivirus is effective antivirus software and had satisfactory scores in the latest results from AV-Test. The test shows that it does not slow down your system unduly but has a higher number of false positives than most virus control software. This software is a good option for most users but doesn't meet the same standards as the best antivirus software.