Webroot Support

Sometimes installing and running antivirus software can be as confusing as the final episode of Lost. Often, you need help and explanations to figure out what to do. Webroot’s support team can step in and provide answers to your questions. With a library of online support information, there’s virtually no question without an answer. Everything from product support to help with virus removal is available from Webroot support.

When you purchase a new Webroot product, you might have an installation issue. Sometimes old antivirus software can cause conflicts with new software, and Webroot’s support guide explains how to set up a Windows System Restore point, uninstall your previous security software and install your new software. In other cases, a running firewall might block Webroot’s installation process, and Webroot's support describes the procedure for uninstalling or disabling old firewalls and how to work around firewalls you want to keep. Webroot’s product support also answers specific questions for various software, such as Vista-compatibility, issues with Webroot Antivirus or false positives returned by Webroot Spy Sweeper. The company's support options thoroughly cover every Webroot product.

Webroot’s support page also offers account support. Keycodes are often lost after product installation, and you might need a new one later on. Webroot's support will help you track down your old keycode or purchase a new subscription. Account support also provides information on Webroot’s Uninterrupted Protection package that automatically renews your subscription when it runs out. You can also find out how to renew an old subscription, opt out of auto-renewal and request additional downloads for reinstallation. Account support will also address billing and payment questions and tell you how to claim your rebate.

If you simply cannot find what you’re looking for on your own, Webroot also offers personal tech support. Using the tech support page on the company's website, you can open a support ticket to submit a new question, check the status of an open ticket or allow a support technician to access your computer remotely to perform a diagnostic test or work through a problem. Security consultations are also available if you need help with product installation, remote troubleshooting, virus and spyware removal and security tune-ups.

Additional Webroot support features include videos and tutorials that explain common uses for Webroot products. One interesting tutorial explains how to set up Webroot Sync and Sharing, which is a service that stores and manages your files online. This feature allows you to store important files online to prevent you from losing important data. The video describes how to start, manage and remove files from the Sync and Sharing service.

Lastly, Webroot continues to offer support for its older Webroot Parental Controls product. Though this software is not currently available, an online FAQs guide provides important resources for keeping your kids safe and protected online. Customers with currently active software can call Webroot’s customer service and support to speak with a live representative.

Eventually, everyone runs into a problem they can’t solve on their own. Webroot’s full-featured support page offers a variety of options for obtaining answers to questions about all of its products. Whatever your issue or question, Webroot support can help you find the answer.

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